Job Title: Community Relationship Manager
Hours: 40 hours per week
Working patterns: Flexible based on business requirements
About ACES
ACES is an independent provider of NHS eye care services that are delivered in the community. We support the NHS, whilst providing patients with the highest standards of clinical care.
Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life.
We’ve been providing NHS eye care in the East of England since 2007 and will be expanding across the UK throughout the remainder of 2022 and beyond. We offer a range of services including: Cataract, Yag Laser Treatment, Glaucoma, Oculoplastics and General Ophthalmology.
ACES are dedicated to a culture of care, we care for our patients and our people. By joining ACES you will be part of a wider team working towards a collective goal of supporting the NHS and each other.
Role Summary
We are looking for an enthusiastic self-motivated individual to be the main point of contact for our community partners. As a Community Relationship Manager you will be highly visible within the community, building local relationships to promote ACES and the eye care services we provide.
Key Responsibilities
- Responsible for the development and growth of referrals into ACES services in a designated geographical area.
- To clearly promote the benefits of the referral system to the referrer and where possible the patient.
- To regularly analyse referral data to identify services that may require additional support with engagement and marketing plan delivery.
- Assist in the co-ordination of, attend and promote events to support the engagement of stakeholders.
- Identify market share potential through analysing territories.
- You will work in close partnership with the ACES clinic manager and team as well as the Community Relationship Executives/Managers in other territories.
- Manage account relationships reporting daily on Salesforce system.
Experience & Knowledge
- Experience of working within a multi-site clinical environment and knowledge of NHS policy landscape would be advantageous however is not essential.
- Previous experience of working in an optical or an ophthalmic environment would be beneficial.
- Developing plans to deliver targets.
- Experience in promoting a service to multiple clients.
- Working in the field with regular travel.
- Working as a remote worker.
- Account management or sales experience.
- Must have a driving license (age 25 or over for insurance)
- Ability to route plan to maximise meetings.
- Knowledge of CRM software.
What’s in it for you?
- Rewarding salary
- Company car
- 29 days annual leave
- Perkbox subscription
- Free or discounted optical products/procedures
- Pension scheme
- Career progression
