"As a complete experience, my visits were as such that I felt a little like I was the most important patient of the day. Talking to relatives that have previously attended I now realise this is how you treat all your patients. Well done and many thanks"
"Treated as a person, not a number. I felt very comfortable, staff were very polite, and I felt respect for patients permeated throughout ACES"
"I was discharged today after attending this wonderful clinic for 3-4 years. I always felt reassured and at ease. Everyone who cared for me has always been professional, kind, experts and friendly. Ever grateful"
"A more personal approach to each patient is taken at ACES, the staff are exceptional"
"Excellent treatment and a very short waiting time, from beginning to end"
"With the levels of care and treatment currently, I feel levels you have achieved are remarkable"
"Efficient service provided with empathy and care"
"Very impressed with the whole set up, speed of appointment, information given to me, great teamwork"
"I could not fault the speed I was seen, it was very quick and everything was explained clearly"
97.8% of patients were satisfied with their overall experience at ACES.*
98.6% of patients were satisfied with their care at ACES.*
99.4% of patients would recommend ACES vision correction surgery to their friends and family.*
*2023 ACES Telemedicine Post-Op Questionnaire and External Optometrist Feedback form. Dates between 1st January to 3rd of September 2023. Sample size 3,776.
